We believe that in the future, investors won’t pick stocks - they’ll pick strategies.  Join the Composer team as we usher in the future of investing.

Composer allows retail investors to create their own strategies with the power of AI - and publish them directly in Composer’s community. Users can then remix, collaborate and share investing strategies with each other.

We seek to empower the creativity and ingenuity of everyday retail investors by giving them the tooling normally reserved for hedge funds and exclusive Wall St institutions.

The role

The Customer Experience & Brokerage Operations team is the Voice of the Customer (VOC) while managing member inquiries, account applications, and daily brokerage operations. As a Brokerage Operations Associate, you will be critical in maintaining and enhancing the customer experience as we grow. This multi-faceted role requires communicating with the public, working cross-functionally, and understanding the changing regulatory landscape.

This is a remote position within the United States. Must be available to work during NYSE/NASDAQ market hours (09:30 AM - 4:00 PM ET).

Key Responsibilities:

• Be a point of contact for our members via email
• Review and process account applications, ensuring compliance with all regulatory requirements
• Monitor brokerage operations, specifically trading, account restrictions, and margin calls
• Act as the "voice of the customer” by collecting, analyzing, and sharing member feedback in actionable ways
• Work closely with Product and Engineering to identify, escalate, and resolve issues
• Lead process change initiatives to increase customer satisfaction and drive growth via assets under custody (AUC)
• Partner with marketing to develop, implement, and drive marketing initiatives

What We're Looking For:

• 2-4 years of experience in financial services, ideally with some experience in a customer-facing role
• Series 7, 63, or 66 License
• Being extremely member-focused – a demonstrated skill and ability to handle assorted member questions and issues with empathy
• Exceptional written and communication skills, along with an acute attention to detail
• Curiosity and willingness to learn